Shipping policy

1. Order Processing

We process and ship all orders within 2 to 4 business days from the order date. Our business days are Saturday through Thursday, excluding official holidays. Once your order ships, you'll receive an email with shipping confirmation and tracking details.

2. Shipping Methods & Costs

We offer several shipping options to choose from at checkout, including:

  • Shipping costs: Calculated at checkout.

  • Standard shipping: Delivery within 2 to 4 business days from the ship date.

  • Note: Shipping is available within Egypt only.

3. Delivery Times

All delivery times are calculated in business days (Saturday to Thursday) and exclude official holidays and weekends. Once your order ships, you'll receive a tracking number to follow your shipment's progress at any time.

4. Tracking Your Order

You can track your order status via the tracking link in your shipping confirmation email, or by logging into your account on our website.

5. Our Commitment to Safe Delivery

At Arvella, your trust and the safety of your order are our top priority. We partner with trusted shipping companies to ensure your products arrive safely and in excellent condition. We provide a tracking number so you can follow your shipment step by step until it reaches you. We're here to ensure a smooth and comfortable shopping experience from the moment of purchase until your order is in your hands.

6. Damaged or Missing Items

If you receive a damaged item or your order is missing something, please contact us within 24 hours of receipt via email: arvellashop190@gmail.com or call us at: 01034706853, mentioning your order number and describing the issue, and we will resolve it as quickly as possible.

7. Returns & Exchanges

  • For more information about returning or exchanging products, please refer to our Return & Exchange Policy.

  • By placing an order with Arvella, you agree to the terms and conditions outlined in this Shipping Policy.