Refund policy

1. Our Commitment to Your Full Satisfaction

At Arvella, we are committed to ensuring your complete satisfaction. We take pride in offering high-quality, authentic products and strive to exceed your expectations. If you're not satisfied with your purchase for any reason, we offer a clear return and exchange policy that complies with Egyptian Consumer Protection Law No. 181 of 2018.

 

2. Product Inspection

  • Outlet products or unboxed items: Customers may inspect these upon delivery.

  • Original (boxed &/or sealed) products: Cannot be opened upon delivery to ensure product safety and integrity.

3. Return Conditions

  • Products must be in their original condition, unopened, sealed, and include all packaging and accessories.

  • Opened or used items will not be accepted.

  • Original products are non-returnable/non-exchangeable, unless a visible defect or damage is reported within 24 hours of receipt.

  • In case of a manufacturing defect or visible damage: Arvella will cover all return and shipping costs and offer a free replacement.

  • Important Note: We cannot accept returns for perfumes once the seal is broken, as opened products cannot be resold.

4. Refund Policy

  • Refunds can be requested within 14 days of payment.

  • Refunds are issued only to the original payment method or linked bank account.

  • Refunds cannot be transferred to another person or account.

  • Processing time: 7 business days from approval.

  • Refunds are made within 48 hours of receiving the item, after deducting applicable return & packaging fees.

  • Cash refunds for COD orders are not available.

5. Approval Process

  • Returned items are inspected by the Quality Team.

  • Customers are notified within 48 hours of item arrival to our warehouse whether the return is accepted or rejected.

  • Once approved, the refund or replacement process begins.

6. Exchanges

  • Exchanges are only accepted in case of visible damage or a manufacturing defect.

  • A photo of the defect must be sent within 24 hours of receipt.

  • Items can be replaced with another of the same value, or a full refund can be issued.

  • Additional Notes: Original shipping fees are non-refundable. Extra charges may apply for returns or exchanges not related to defects.

7. Products Sold in Promotions

  • Items sold as part of special offers, for example but not limited to discounts, or bundle deals are non-returnable and non-exchangeable.

  • If you purchase a product under a promotion like "Buy 1 Get 1 Free" or "50% Off", these items cannot be returned or exchanged, unless there is a clear manufacturing defect or damage reported within 24 hours of receipt.

  • Legal Note – Egyptian Consumer Protection Law No. 181 of 2018: Article 17 guarantees the consumer's right to return or exchange goods unless the product was sold under a clearly stated promotional condition. If it is explicitly mentioned that items in promotions are non-returnable, this is legally acceptable, as long as the item is intact and defect-free.