Shipping Policy
Shipping Policy
1. Order Processing
We strive to process and ship all orders within 2 to 4 business days from the date of order receipt. Our business days are Saturday to Thursday, excluding public holidays. Once your order has shipped, you will receive an email with shipping confirmation and tracking details.
2. Shipping Methods and Costs
- Shipping Costs: Shipping fees are calculated at checkout.
- Standard Shipping: Delivery within 2 to 4 business days from the shipping date.
Note: Shipping is available within the Arab Republic of Egypt only.
3. Delivery Times
All mentioned delivery times are calculated in business days (Saturday to Thursday) and do not include public holidays or weekends. Once the order is shipped, you will receive a tracking number through which you can monitor the progress of your shipment at any time.
4. Order Tracking
You can track the status of your order via the tracking link provided in the shipping confirmation email, or by logging into your account on our website.
5. Our Commitment to Safe Delivery
At Arvella, your trust and the safety of your order are our top priorities. We collaborate with reliable shipping companies to ensure your products reach you safely and in excellent condition. We provide you with a tracking number so you can follow your shipment step by step until it reaches you.
6. Damaged or Missing Products
In case of receiving a damaged product or a missing item in the order, please contact us within 24 hours of receiving the order via email: arvellashop190@gmail.com or call us at: 01034706853, stating the order number and describing the issue, and we will work to resolve it as quickly as possible.
7. Return and Exchange Policy
For more information about returning or exchanging products, please review our Return and Exchange Policy.
By completing your order from Arvella store, you agree to all terms and conditions outlined in this shipping policy.